IT Helpdesk Associate

RESPONSIBILITIES:

The candidate will be responsible for providing technical support via phone or email to end-users and eTelecare client contracts. This will include responding to IT infrastructure and application-related inquiries, problems and issues; problem resolution and providing feedback or follow up to end-user and end-user / eTelecare management.

REQUIREMENTS:

• Graduate of BS Computer Science or computer related course
• Excellent problem solving skills
• Excellent oral and written communication skills
• Computer literate. Knowledgeable in MS Office application
• Basic information technology knowledge
• Able to work on different shifting schedule

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